Help
How can we help?
Questions about your order? You'll hear from a real person, not a bot.
Send us a message
Include your order number if you have one — it helps us answer in a single reply.
Email service@buytcn.com with your question and order reference. This page does not submit an automatic message.
Email us directly
A real person reads every message. If you're chasing an order, put the order number in the subject line and we'll get to it faster.
Before you write
These answers cover most questions immediately.
- Where's my photo upload link? It's emailed after checkout. Check spam, then write to us.
- Where's my tracking? Emailed when your order ships. Check status here.
- Can I change my order? Yes — while your proof is awaiting approval.
- It arrived damaged. Send a photo within 14 days and we'll remake or refund it.
Company
Pawtrait is a brand operated by Bshine Ltd.
Changsha, China
service@buytcn.com